Compliance Advisory Ombudsman
The Compliance Advisory Ombudsman (CAO) is the independent recourse mechanism for the International Finance Cooperation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO helps to address the concerns of communities who believe they are affected by IFC/MIGA projects with the aim of improving social and environmental outcomes on the ground. In 2017 CAO managed 51 cases in 28 countries this, of which 12 were new complaints*.
PeaceNexus (PN) started its collaboration with the CAO in 2014. The rationale for this collaboration is that the CAO, an institution that acts as an independent third party intermediary in company-community disputes, cannot support the capacity building of only one party in a dispute. And there are often instances where communities, and the civil society organisations that represent them, require technical assistance or organisational strengthening in areas where CAO cannot easily assist. As an independent actor, PN can provide this technical and other support to assist communities and civil society in participating in dialogue processes with the private sector. This assistance can take place both during and after the dispute resolution process. This collaboration is ongoing with activities in Mongolia and Albania. In 2018 new projects are foreseen as well as activities to draw lessons on the effectiveness of our collaboration to date.